Michelle has worked in the Insurance industry for over 20 years in a variety of roles. Starting as a Commercial Underwriter for Norwich Union in 2001 and has since held positions as a Senior Regional SME Underwriter, Business Manager, Divisional Trading Manager and Regional Operations Manager giving her a broad depth of knowledge and experience. Michelle went on to work for a national broker as their Schemes Development Director moving to BHIB in 2018 as their Schemes Director. She has recently been appointed as the Director of Operations for Brokerbility running the day-to-day operation, managing relationships with insurer and supplier partners and continuing to develop the Brokerbility schemes.